Business days are Monday through Friday. Holidays not included.
We will disclose information to third parties about your account on the transfers you make only:
Pre authorized credits: if you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company. You may call us at (601)252-2511 to find out whether or not the deposit has been made.
Periodic statement: you will get a monthly statement on demand deposits accounts or savings accounts receiving the pre authorized transfers.
Call us at (662)252-2511 or write us at our mailing address as soon as you can. If you think your statement is wrong or if you need more information about a transfer listed on the statement, we must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared.
We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time however, we may take up to 45 days to investigate your complaint or question. If we decide to do this we will recredit your account within 10 business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 days, we may not recredit your account.
If we decide that there was no error we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. To stop payment: call us at (662)252-2511 or write us at above address, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. You will be charged $15.00 for each stop payment order you give us.
If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages however, there are some exceptions. We will not be liable for, for instance: