Help

Debit Cards

For Lost or Stolen Debit Cards please contact the Bank of Holly Springs during normal business hours or dial 800-554-8969 at any time.

FAQs

We developed these Frequently Asked Questions to help our users with problems that they might have. To begin solving your problem, choose a topic below.

Banking

Online Banking

Security

Banking

Q: Are Bank of Holly Springs deposit accounts FDIC insured?

A: Yes! All deposit accounts at Bank of Holly Springs are insured by the FDIC up to $250,000.

Q: How do I set up Direct Deposit of my payroll check?

A: After your Bank of Holly Springs checking application has been approved, you will receive Bank of Holly Springs' routing and transit numbers and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: Can I get information about my account by phone?

A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.

Q: Can businesses have accounts at Bank of Holly Springs?

A: Yes! All deposit accounts at Bank of Holly Springs are insured by the FDIC up to $250,000.

Q: Does Bank of Holly Springs offer IRAs?

A:Bank of Holly Springs currently offers an IRA with an 18 month term and excellent rates. Check the IRA information page for more details!

Q: How do I access Online Banking?

A: After your Bank of Holly Springs checking application has been approved, simply click on the word Home on any of the pages within our site. When using Online Banking for the first time, click on the link "First Time User?" to set up your username and password.

Q: How would I go about canceling my account?

A: We hope you stay with us, but, just in case, we make it very simple to cancel your Bank of Holly Springs account. Please visit our contact us page for information on how to contact us.

Q: Can I open an account if I don't live in the US? What about if I live in the US but am not a citizen yet?

A: As stated on our application, at this time, we process applications only from persons residing within the United States with valid US tax identification numbers. If you have questions, contact us. We'd love to hear from you.

Q: Can I do all of my banking with Bank of Holly Springs?

A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.

Q: How frequently is my Bank of Holly Springs information updated?

A:Bank of Holly Springs updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated daily to reflect all account activity.

Q: Can I look at all of my transactions at any time?

A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: Are wire transfers possible to and from my Bank of Holly Springs checking account?

A: Yes! Funds can be transferred to and from Bank of Holly Springs accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at (662) 252-2511 for details.

Q: Is there any interest on Bank of Holly Springs checking accounts?

A:Yes! If you want a checking account that pays a market rate of interest, check out our NOW Account.

Q: How do I make a deposit to my account from a remote location?

A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. Bank of Holly Springs also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.

Q: What products can I apply for online?

A: For security purposes, Bank of Holly Springs does not allow online applications to be submitted. Please call customer service for assistance in applying for an account with us.

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Online Banking

Q: How do I access Online Banking?

A: After your Bank of Holly Springs checking application has been approved, simply click on the word Home on any of the pages within our site. When using Online Banking for the first time, click on the link "First Time User?" to set up your username and password.

Q: How frequently is my Bank of Holly Springs information updated?

A: Bank of Holly Springs updates all customer information nightly. Whether you access our Online Banking site, the automated voice response system, or contact us directly, your account information is updated daily to reflect all account activity.

Q: Can I look at all of my transactions at any time?

A: Yes, with our Online Banking site and the automated voice response system, you have access to your account information 24 hours a day, 7 days a week!

Q: After I have signed up online for electronic bill payment, how long before I can use it?

A: Once you have completed the sign-up form at the Web site, you can immediately begin to pay bills.

Q: How long does it take to set up a new payee in the bill payment system?

A: Once you have entered a new payee into the bill payment system, that payee is ready to be paid.

Q: After I make a bill payment, how long does it take for the money to be debited from my account?

A: The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.

Q: How long does it take for a payment to reach the payee?

A: A payment that generates an ACH payment will credit the payee's account within 2-3 business days; whereas, a paper check will take up to 10 business days. Overnight delivery is also available with fees applying.

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Security

Q: I'm still hesitant about banking online. Can other people see my account information?

A: Your account information is at least, if not more, secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the highest security standards, including using the latest security encryption methods and software.

Q: How secure is the encryption?

A: Our system supports 128-bit encryption, so you can also use the latest browsers, such as Internet Explorer, that supports this security level. In fact, the highest encryption level Microsoft browsers support is 128-bit.

Q: I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?

A: Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption); the higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.

Q: What about information that is stored? Is it encrypted as well?

A: Information stored on our system is also encrypted using at least 128 bits.

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